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POLICIES & PROCEDURES

This page details the policies and procedures for Thee Hair Counselor. It describes how your personal information is collected, used, and shared when you visit or make a purchase ( service and or product) from theehaircounselor.com (the “Site”). If you’re unclear on our policies or have additional questions, check out our FAQs page or get in touch – we’re happy to help!

GRATUITY

Tipping your stylist is optional (but always appreciated)! However, for parties of 4 or more, 20% gratuity will be automatically added.
Gratuity can be accepted one of three ways:

  1. Cash

  2. Stylists’ personal Cash App

  3. Stylists’ personal Venmo

  4. Apple Pay

CANCELLATION

You have until 72 hours before your appointment to cancel at no charge. If you cancel outside of 72 hours, you subject to be charged 50% of the scheduled services not including deposit fee, yet remaining balance if you received a consultation with fee that goes towards your service. 

APPOINTMENT DETAILS

When booking an appointment, please provide as many details as possible about your location. This can include but is not limited to the following:

  • Parking – We need to know where best to park, and reserve the right to charge for any parking/valet costs incurred 

  • Apartment/Unit Number

  • Room Number/Floor – This applies to hospitals, retirement homes, and any other buildings with multiple wings and rooms

  • Stairs/Elevators – We are bringing the salon to you, so helping us get to you faster is much appreciated

  • Accessibility/Check In – Be it a gated community, hospital, or any number of other facilities, knowing how to get in makes the process easier

All of these details are important for us arrive on time and provide you with the best salon experience we can offer. 

30 MINUTE WINDOW

As a mobile company, some things such as weather and traffic are simply out of our control. For that reason, we ask you understand we may not arrive exactly at the scheduled start time, which in turn may then push back your end time. However, it is also our policy to keep you informed of any unforeseen delays and to provide you with updates. 

APPOINTMENT TIME

Hair must be clean on the day of your appointment. Depending on your hair texture and desired cut, the mobile travel hairstylist will wet your hair if necessary. We ask you to be prepared for your appointment so that you can keep to your schedule, and we can keep on providing our premier mobile salon experience to others. 

Although we strive to be on time and keep appointment dates, there are times where we may need to call to re-arrange an appointment. Due to us being mobile and things changing, flexibility is always appreciated. If you need your appointment to be on the date you schedule and it is non-negotiable, please let us know in the comment section when booking your appointment.

COVID-19 POLICIES

1) Temperature checks every morning for stylists.
2) Waivers to be signed by clients stating that:
a. They are not symptomatic;
b. Have not been symptomatic in the last two (2) weeks, and;
c. The same applies to everyone in their household.
3) Recorded logs of clients’ locations and dates we see them in the event we need to
conduct contact tracing.
4) Stylists where masks to all appointments, and an additional face shield if client cannot
wear a mask. All clients are asked to wear a mask.
5) Appointments provided outside (weather permitting).
6) Continued sanitation of equipment before and after each client, and in compliance with
the Department of Regulatory Agency’s standard policies.

PRIVACY POLICY 

Privacy Policy of Thee Hair Counselor

Thee Hair Counselor operates the www.theehaircounselor.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, Thee Hair Counselor website.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions unless otherwise defined in this Privacy Policy.

 

PERSONAL INFORMATION WE COLLECT

The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. 

 

Log Data (Device Information)

When you visit the Site, we automatically collect certain information that your browser/device sends to us, including information about your web browser IP address, browser version, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view,  the time and date of your visit, the time spent on those pages, what websites or search terms referred you to the Site, and other statistic information about how you interact with the Site. 

 

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

We collect Device Information using the following technologies:

*Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.  For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

* “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

* “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

DATA RETENTION 

When you place an order, make a purchase or attempt to make a purchase through the Site, we will maintain, collect certain information for our records, including your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as “Order Information”. Information will be collected unless and until you ask us to delete this information. 

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;

To provide the Service on our behalf;

To perform Service-related services; or

To assist us in analyzing how our Service is used.

 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

 

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Security

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

BEHAVIOURAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 


 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

DO NOT TRACK 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

CHANGES 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Denver, CO 80205, EE. UU.

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