POLICIES & PROCEDURES

This page outlines the policies and procedures for Thee Hair Counselor LLC, including appointments, service preparation, deposits, cancellations, rescheduling, education, and other applicable business practices. By booking an appointment, purchasing a product, registering for education, or using our website, you agree to the policies applicable to your transaction or service. Please review the relevant policies before booking or making a purchase. If you have questions, visit our FAQs page or contact us for assistance. 

APPOINTMENT DETAILS

Please review your appointment confirmation and any service-specific instructions before your scheduled visit.

Studio Appointments

Thee Hair Counselor's salon, Head Spa, and cosmetic relaxation services are provided by appointment at:

2600 S Parker Rd, Building 5, Suite 215
Aurora, CO 80014

Please arrive on time and follow any arrival or check-in instructions provided with your appointment confirmation.

Mobile & Traveling Appointments

For approved mobile or traveling services, clients or hosts must provide accurate service-location details in advance. Depending on the location, this may include the street address, apartment or unit number, building access instructions, room or floor number, parking information, stairs or elevator access, accessibility considerations, and any required facility check-in procedures.

For appointments at hospitals, rehabilitation centers, residential facilities, or other approved locations, the client or host is responsible for communicating applicable entry requirements and confirming that the requested service can be accommodated at the location.

Please notify Thee Hair Counselor in advance of any access restrictions or special arrangements that may affect arrival or service setup.

30-MINUTE ARRIVAL WINDOW

For mobile and traveling appointments, please allow a 30-minute arrival window around the scheduled arrival time. Travel conditions, traffic, weather, parking, facility check-in procedures, and other circumstances may affect arrival.

Thee Hair Counselor will communicate significant delays or changes to the estimated arrival time as appropriate. Please ensure that the service location is accessible and that any required entry or check-in instructions have been provided in advance.

This arrival window applies to mobile and traveling services only. Studio appointments at our Aurora location follow the scheduled appointment time.

APPOINTMENT TIME & PREPARATION

Please arrive on time and follow the preparation instructions provided for your booked service.

Unless your selected service includes cleansing, detangling, or drying, please arrive with your hair cleansed, detangled, and blow-dried. Avoid applying oils or grease before your appointment unless otherwise instructed.

For mobile and traveling services, the stylist may need to wet or adjust the hair as appropriate for the service being performed. Please allow sufficient time for setup and any location-specific requirements.

Service durations are estimates and may vary depending on hair length, density, condition, service complexity, and individual needs. If additional time or a scheduling adjustment is necessary, Thee Hair Counselor will communicate with you as appropriate.

If you have a date or scheduling requirement that cannot be changed, please communicate it when booking so we can determine whether the requested service can reasonably be accommodated.

GRATUITY POLICY

Gratuity is always optional and appreciated as a gesture of thanks for your service experience.

For group bookings of three or more guests, a 20% gratuity will be automatically added to the total service investment.

Gratuity may be paid using the accepted payment methods provided by your stylist or service provider, including cash, Cash App, Venmo, or Apple Pay, where available.

Thank you for supporting Thee Hair Counselor and showing appreciation for the care, time, and expertise that go into your service.

BOOKING, DEPOSITS, CANCELLATIONS & RESCHEDULING

Booking & Deposits

An initial nonrefundable deposit is required when booking an appointment or service that requires a deposit. The deposit is applied toward the total service investment.

A valid payment method may be required to be securely stored on file when booking, where supported by the booking system. Any applicable cancellation or missed-appointment charges will be handled according to the policies disclosed at booking.

1. Cancellations by Thee Hair Counselor

If Thee Hair Counselor must cancel an appointment due to scheduling or availability issues, the client will be offered the option to transfer the deposit to a future appointment or receive a gift card for the deposit amount.

2. Client Cancellations & Rescheduling

Clients must cancel or request a reschedule at least 72 hours before the scheduled appointment to avoid late-cancellation charges.

When a client reschedules at least 72 hours in advance, the original deposit transfers to the new appointment, and no additional deposit is required solely for that rescheduling.

For cancellations made less than 72 hours before the appointment, the following charges apply:

• Standard services: 50% of the scheduled service investment.

• Hair extension services: 100% of the scheduled service investment.

• Traveling services and traveling education classes: 100% of the scheduled service or class investment.

Any deposit already paid will be credited toward the applicable cancellation charge. The client remains responsible for any remaining amount due under the applicable policy.

3. No-Call / No-Show Policy

Clients who fail to attend a scheduled appointment without providing notice will be charged 100% of the scheduled service investment, less any deposit already paid.

The deposit is forfeited and does not transfer to a future appointment. Full payment for the missed appointment must be received before another appointment can be booked.

4. Late Arrivals

Clients should contact Thee Hair Counselor as soon as possible if they expect to arrive late.

Arrivals more than 15 minutes after the scheduled appointment time incur a $20 late-arrival fee, with an additional $20 for each subsequent 10-minute interval, up to 45 minutes late.

Arrivals more than 45 minutes late will result in cancellation of the appointment and may be subject to the applicable cancellation or missed-appointment policy.

Please respect the scheduled time of your specialist, stylist, and other clients. Late arrivals may affect the services that can reasonably be completed during the remaining appointment time.

5. Service Preparation

Clients should arrive with hair cleansed, detangled, and blow-dried unless cleansing, detangling, or drying is included in the booked service or arranged in advance.

Please avoid applying oils or grease before your appointment unless specifically directed otherwise. Products may be applied during or after the service when appropriate.

Hair-loss consultations: For a Full Scalp Analysis Consultation that includes scope examination, arrive with your hair in its natural state, without styling products or alterations that may interfere with the assessment.

6. Styling Time

Service durations are estimates and may vary depending on the selected service, hair length and density, the cranial prosthesis method, individual needs, and other service-related factors. If additional time is needed, any applicable changes will be discussed with the client.

7. Consultations

Certain services require a paid consultation before the service can be booked. Any consultation deposit or fee will be explained during booking.

Complimentary consultations may be available for basic inquiries. Paid consultations provide more detailed, individualized guidance and do not obligate the client to book additional services.

8. Policy Enforcement

These policies help maintain a fair and consistent booking process for clients and service providers. Applicable fees are assessed when the stated policy conditions are met.

Thee Hair Counselor reserves the right to update its policies. Any updated terms will be published or communicated as appropriate.

EDUCATION & CLASS POLICIES

Thee Hair Counselor offers professional hair education through online instruction, in-person classes, small-group learning experiences, and traveling education services. Class requirements may vary depending on the format, subject matter, location, and educational experience selected.

Registration & Payment

Advance registration and payment may be required to reserve a place in a class or educational experience. Registration is not considered complete until the applicable booking and payment requirements have been met.

Participants are responsible for reviewing the class description, prerequisites, required supplies, technology requirements, and other instructions provided before registration.

Cancellations, Rescheduling & Attendance

Education class registrations are subject to the applicable booking, cancellation, rescheduling, and missed-class policies disclosed at registration. Participants should review those terms before completing payment.

Please arrive on time and be prepared to participate. Late arrival may affect your ability to complete the class or participate in all planned activities.

Online Education

Participants are responsible for having a reliable internet connection, a compatible device, and any required materials or software. Access instructions and additional participation requirements will be provided as applicable.

In-Person & Traveling Education

In-person and traveling classes may have specific location, facility, equipment, supply, setup, and participant requirements. For traveling education, the host or booking party must confirm the service location and any applicable travel arrangements and expenses in advance.

Professional Conduct & Participation

All participants are expected to maintain respectful, professional conduct and follow the instructor's directions, class guidelines, and applicable safety procedures. Thee Hair Counselor reserves the right to address disruptive or inappropriate conduct that interferes with the learning experience.

Educational content is intended to support professional learning and skill development. Individual results may vary depending on each participant's experience, practice, and application of the material.

SMALL GROUP CLASS POLICIES

Small-group educational experiences offered by Thee Hair Counselor are designed to provide focused instruction, practical learning, and individualized attention. The following policies apply to small-group classes and are intended to help participants and hosts prepare for a successful educational experience.

Registration & Deposits

Advance registration and a nonrefundable deposit are required when specified for a small-group class. Any remaining balance must be paid according to the payment terms provided during booking. Please review all class details and requirements before registering.

Payments, Cancellations & Rescheduling

Payments and registrations are subject to the cancellation, rescheduling, and missed-class policies disclosed at booking. Traveling education classes canceled less than 72 hours before the scheduled class are subject to a cancellation charge equal to 100% of the scheduled class investment, with any deposit already paid credited toward the applicable charge.

If a class requires coordination among multiple participants, the group organizer is responsible for communicating any changes to the group. Changes to participant numbers, dates, or class arrangements may affect scheduling and the applicable investment.

Traveling Education & Expenses

For traveling classes, the host or booking party must confirm the class location, date, participant details, setup requirements, and applicable travel arrangements in advance.

If a traveling class is canceled after travel arrangements or other nonrefundable expenses have been incurred, the responsible booking party may be required to cover applicable expenses already incurred, in addition to any cancellation charges disclosed at booking. Any applicable charges will be communicated according to the agreed booking terms.

Participants traveling to Thee Hair Counselor's studio or another designated class location are responsible for their own transportation, accommodations, meals, and other personal travel expenses unless otherwise agreed in writing.

Tools, Supplies & Preparation

Participants are responsible for bringing the tools, equipment, supplies, or learning materials specified in the class description or provided in advance. Any special preparation requirements will be communicated before the class.

A pre-class consultation may be required to discuss learning objectives, participant experience, tools and equipment, scheduling, travel arrangements, accessibility needs, and other class-specific details.

Class Content & Scheduling

Thee Hair Counselor reserves the right to make reasonable adjustments to class content, scheduling, instructional methods, and participation requirements when necessary. Participants or hosts will be notified of material changes as appropriate.

Agreement to Policies

Registration, payment, or confirmation of a small-group educational experience constitutes acknowledgment of the applicable class policies and booking terms. Participants are expected to communicate respectfully, arrive prepared, and follow the instructor's directions throughout the educational experience.