TERMS OF SERVICE
Thee Hair Counselor LLC
Effective Date: October 21, 2026
OVERVIEW
This website is operated by Thee Hair Counselor LLC (“Thee Hair Counselor,” “we,” “us,” or “our”). Throughout this website, these terms refer to Thee Hair Counselor LLC and the services, products, information, and resources we make available.
Our website provides information about our hair and scalp services, specialty hair replacement services, cosmetic relaxation services, education offerings, online merchandise, and other business offerings. By accessing our website, booking an appointment, registering for education, or purchasing a product, you agree to the terms applicable to your use of our website or the service or product you select.
Please read these Terms of Service carefully. Additional policies may apply to specific appointments, services, classes, purchases, or other transactions. Those policies may include our Policies & Procedures, Privacy Policy, booking terms, and applicable return or shipping policies.
If you do not agree to these Terms of Service, please do not use the website or proceed with a transaction.
We may update these terms periodically by posting a revised version on this page. The effective date will be updated when changes are made.
Our website is hosted through Wix, which provides website and e-commerce functionality that allows us to offer services, information, and products.
SECTION 1 — ELIGIBILITY AND ONLINE USE
By using this website, you confirm that you are legally able to enter into an agreement under the laws applicable to you.
If you are a parent or legal guardian arranging services or a purchase for a minor, you are responsible for providing any required consent and ensuring compliance with applicable service requirements.
You may not use our website, products, or services for any unlawful or unauthorized purpose. You agree to comply with applicable laws and not to transmit malicious software, viruses, or other harmful code through our website.
We reserve the right to restrict or terminate access when we reasonably believe a user has violated these terms or misused our website or services, subject to applicable law.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to decline a service request, restrict an order, or discontinue access to website features when reasonably necessary for business operations, safety, legal compliance, or enforcement of our policies.
You agree not to reproduce, duplicate, copy, resell, distribute, or commercially exploit our website content, service materials, educational resources, or other business materials without our prior written permission, except where permitted by law.
Website headings are provided for convenience and do not change the meaning of these terms.
SECTION 3 — WEBSITE INFORMATION
We strive to provide accurate and current information about our business, services, products, investments, availability, and educational offerings. However, website content may occasionally contain errors, omissions, or information that has not yet been updated.
Information on this website is provided for general informational purposes. Please contact us if you need clarification before booking a service, registering for education, or purchasing a product.
We reserve the right to correct errors and update website content as needed. Where required by law, applicable consumer rights will remain in effect.
SECTION 4 — SERVICE AVAILABILITY AND INVESTMENTS
Service availability, scheduling, service descriptions, and investments may change as our offerings develop. The applicable service description and booking information will provide the details available at the time of booking.
We reserve the right to modify, suspend, or discontinue services or website features, subject to existing booking commitments and applicable law.
A service request or inquiry does not guarantee an appointment. Appointments are subject to availability, booking requirements, and any applicable deposit or payment terms.
SECTION 5 — PRODUCTS AND SERVICES
Thee Hair Counselor offers professional hair care and specialty services, education, and merchandise as described on our website.
We make reasonable efforts to present products and services accurately, including product descriptions, images, colors, and other relevant details. Actual product appearance may vary because of manufacturing differences, lighting, screen settings, or other factors.
Product availability, features, and descriptions may change. We reserve the right to discontinue products or limit order quantities when reasonably necessary.
Unless expressly stated otherwise, information about services and products is not a guarantee of a particular outcome. Hair, scalp, styling, cosmetic, and educational results may vary based on individual circumstances, product characteristics, service methods, maintenance, and other factors.
Our professional services are provided within the scope of our applicable credentials and the service description. Information provided through our website is not a substitute for medical diagnosis or treatment.
SECTION 6 — APPOINTMENTS, DEPOSITS, CANCELLATIONS, AND RESCHEDULING
Appointments and service bookings are subject to our Policies & Procedures, the terms displayed during booking, and any additional requirements disclosed before payment.
These policies may address:
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Deposits and payment requirements.
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Appointment preparation and arrival times.
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Cancellations, rescheduling, late arrivals, and missed appointments.
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Service-specific requirements and consultation fees.
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Mobile and traveling appointments.
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Education registration and cancellation requirements.
You are responsible for reviewing the applicable terms before confirming a booking. Required deposits, cancellation charges, and other fees will be assessed according to the applicable policy and the terms disclosed for your appointment.
If a booking policy and these general Terms of Service address the same subject differently, the specific terms disclosed for the relevant booking will govern to the extent permitted by law.
Nothing in this section removes rights that cannot legally be waived.
SECTION 7 — ONLINE ORDERS AND PAYMENT INFORMATION
When placing an order, booking a paid service, or registering for education, you agree to provide accurate and complete information necessary to process the transaction.
You are responsible for ensuring that your contact, billing, and shipping information is current and accurate. Incorrect or incomplete information may delay order fulfillment, appointment communications, or delivery.
Payments may be processed through Wix and its supported payment providers or other payment services made available during checkout. Your transaction may also be subject to the applicable payment provider's terms and privacy practices.
We reserve the right to review, decline, limit, or cancel an order when reasonably necessary to address suspected fraud, unauthorized transactions, inaccurate information, product availability, or other legitimate business concerns. If an order is canceled after payment, any refund due will be handled in accordance with applicable law and the circumstances of the transaction.
Please refer to the applicable return, refund, and shipping policies for merchandise purchases.
SECTION 8 — MERCHANDISE, FULFILLMENT, AND SHIPPING
Some merchandise offered through our website may be produced or fulfilled by third-party providers, including Printful, where applicable.
When a third-party provider fulfills an order, the information necessary to produce, process, or ship the item may be shared with that provider and relevant shipping services.
Production and delivery times may vary depending on the item, provider, destination, carrier, and circumstances outside our control. Any delivery estimates provided at checkout or in order communications should be treated as estimates unless expressly guaranteed.
Customers are responsible for providing an accurate shipping address and reviewing the applicable shipping and return information before ordering.
If an order is delayed, arrives damaged, or appears to be incorrect, please contact us through our website with the relevant order details so we can review the issue and determine the appropriate next steps.
Nothing in these terms excludes consumer rights or remedies that apply under law.
SECTION 9 — RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, and exchanges for merchandise are subject to the applicable return policy and any terms disclosed for the specific product or order.
Because merchandise may be produced or fulfilled differently depending on the item, eligibility and available remedies may vary. Please review the applicable return information before purchasing.
Service bookings, deposits, education registrations, and merchandise purchases may be subject to different cancellation, refund, or return requirements. Service deposits and cancellation charges are governed by the applicable booking policies.
If you have a question about a return, refund, or exchange, contact us through the website and provide the relevant order or booking information.
Nothing in this section limits any refund, return, or other right required by applicable law.
SECTION 10 — THIRD-PARTY TOOLS AND SERVICES
Our website may include or rely on third-party tools and services that support website operation, appointment scheduling, payment processing, merchandise fulfillment, analytics, communication, or other business functions.
These services may operate under their own terms, privacy policies, and conditions. We do not control every aspect of third-party services and cannot guarantee their uninterrupted availability or independent performance.
Your use of a third-party service may be subject to additional terms imposed by that provider. We encourage you to review those terms when applicable.
SECTION 11 — THIRD-PARTY LINKS
Our website may contain links to third-party websites, social media platforms, product providers, or other external resources.
These links are provided for convenience or to support a transaction or inquiry. Unless expressly stated otherwise, a link does not mean that we endorse or control the third party or its content.
We are not responsible for the content, availability, privacy practices, or independent business practices of external websites. Any transaction made directly with a third party may be subject to that party's terms and policies.
Please review the relevant third-party policies before providing information or completing a transaction through an external website.
SECTION 12 — INTELLECTUAL PROPERTY AND EDUCATIONAL MATERIALS
Website text, branding, logos, photographs, graphics, original educational materials, service descriptions, and other content created or owned by Thee Hair Counselor LLC are protected by applicable intellectual property laws.
You may access and use our content for personal, informational, and legitimate business-interaction purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit our proprietary content without written permission, except where permitted by law.
Education participants may use the knowledge and skills they acquire for their own lawful professional development, subject to applicable course terms. Course materials, handouts, recordings, demonstrations, and other proprietary resources may not be copied, redistributed, resold, or presented as another person's original work without authorization.
Third-party names, trademarks, images, and materials remain the property of their respective owners.
SECTION 13 — COMMENTS, FEEDBACK, AND SUBMISSIONS
If you voluntarily send us feedback, suggestions, ideas, or other non-confidential submissions, you authorize us to consider and use that feedback to improve our business, website, products, or services, subject to applicable law.
This section does not grant us ownership of your personal information, confidential information, or intellectual property beyond the rights necessary for the specific use authorized by you or permitted by law.
Please do not submit confidential or sensitive information through public comments or other channels that are not intended to receive it.
We reserve the right to remove or decline submissions that are unlawful, abusive, misleading, infringing, harmful, or otherwise inappropriate for the relevant platform.
SECTION 14 — PERSONAL INFORMATION
Personal information submitted through our website is handled in accordance with our Privacy Policy.
By using our website or submitting information, you acknowledge that information may be processed as described in that policy and by the service providers necessary to operate our business and complete requested transactions.
Please review our Privacy Policy for additional information about data collection, cookies, analytics, third-party providers, and applicable privacy choices.
SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, service details, investments, promotions, availability, shipping charges, delivery estimates, or other information.
We reserve the right to correct errors and update information when necessary. If an error materially affects an order or booking, we may contact you to explain the issue and determine the appropriate next steps, subject to applicable law.
We will not rely on this section to avoid obligations imposed by applicable consumer protection laws.
SECTION 16 — PROHIBITED USES
You may not use our website or its content:
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For an unlawful purpose or to encourage unlawful activity.
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To violate applicable laws, regulations, or the rights of others.
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To infringe intellectual property or privacy rights.
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To submit fraudulent, deceptive, or materially misleading information.
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To upload or transmit malicious software or interfere with website security.
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To collect personal information about others without authorization.
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To distribute spam, phishing messages, or other unauthorized solicitations.
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To interfere with the operation, security, or availability of our website.
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To copy, scrape, or exploit website content in a manner that violates applicable law or these terms.
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To engage in abusive, threatening, harassing, or discriminatory conduct through our website or business communication channels.
We may restrict access or take other reasonable action in response to violations, subject to applicable law.
SECTION 17 — DISCLAIMER AND LIMITATION OF LIABILITY
We make reasonable efforts to operate our website and provide the information, products, and services described. However, we cannot guarantee that the website will always be uninterrupted, error-free, or available without delay.
To the extent permitted by law, Thee Hair Counselor LLC is not responsible for losses caused by circumstances outside our reasonable control, including third-party service interruptions, shipping carrier delays, unauthorized activity, or technical failures.
To the extent permitted by applicable law, we disclaim warranties that cannot otherwise be excluded or that are not expressly provided by us. Nothing in these terms excludes an express warranty or consumer protection right that cannot legally be excluded.
To the extent permitted by law, Thee Hair Counselor LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Any limitation of liability applies only to the extent legally permitted and does not exclude liability that cannot lawfully be limited.
SECTION 18 — INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable costs arising directly from your unlawful use of our website, your material violation of these terms, or your infringement of another person's rights.
Nothing in this section requires you to indemnify Thee Hair Counselor LLC for our own conduct where such a requirement is prohibited by law.
SECTION 19 — SEVERABILITY AND WAIVER
If any provision of these Terms of Service is found to be invalid or unenforceable, that provision will be limited or severed only to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
Our failure to enforce a provision on one occasion does not automatically waive our right to enforce it on another occasion.
SECTION 20 — TERMINATION
We may suspend or terminate access to website features or services when reasonably necessary because of a violation of these terms, suspected fraud, safety concerns, legal requirements, or other legitimate business reasons, subject to applicable law and any existing obligations.
Ending access to the website does not eliminate payment obligations or other rights and responsibilities that arose before termination.
SECTION 21 — ENTIRE AGREEMENT
These Terms of Service, together with the policies and specific terms referenced on our website, form the general agreement governing your use of the website and the applicable transactions.
Specific service descriptions, booking confirmations, education terms, merchandise policies, and other written terms may provide additional requirements for a particular transaction. If a specific term conflicts with a general provision here, the specific term will govern for that transaction to the extent permitted by law.
SECTION 22 — GOVERNING LAW
These Terms of Service are governed by the laws of the State of Colorado and applicable federal laws of the United States, without regard to conflict-of-law principles, except where another law must apply.
Any dispute will be handled in accordance with applicable law, including any mandatory consumer protections or jurisdictional requirements.
SECTION 23 — CHANGES TO THESE TERMS
We may revise these Terms of Service as our business, website features, products, services, or legal obligations change.
Updated terms will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Where required by law, we will provide notice or obtain consent for material changes.
SECTION 24 — CONTACT INFORMATION
If you have questions about these Terms of Service, a booking, an order, or our website, please contact Thee Hair Counselor LLC through the contact information provided at:
Thee Hair Counselor LLC
Aurora, Colorado, USA